Hoodpay, LLC ("Hoodpay", "we", "our", or "us") is committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy ("Policy") describes the types of information we collect, how we use, store, and share this information, and the choices you have regarding our use of your personal data when you use our software as a service (SaaS) crypto payments platform.

Please read this Policy carefully. By using our services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use our services.

We may update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, platform features, or applicable laws and regulations. When we make changes to this policy, we will update the "Last Updated" date at the beginning of the document and notify you of the changes by posting an announcement on our platform, sending an email to the address associated with your account, or using other appropriate communication channels.

We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices and your privacy rights. Your continued use of our platform and services after any changes to this policy constitutes your acceptance of the updated Privacy Policy and its terms. If you do not agree with the changes, you should discontinue your use of our platform and services.

If we make any material changes to the way we collect, use, or share your personal information, we will provide additional notice and, where required by law, obtain your explicit consent before implementing the changes. In such cases, you will have the opportunity to review the changes and decide whether you want to continue using our platform and services under the new privacy terms.

This Privacy Policy applies to all aspects of Hoodpay, LLC's platform and services, including our website, mobile applications, and any related features, tools, or resources. The policy covers the collection, use, storage, and sharing of your personal information in connection with your use of our platform and services, as well as any interactions you may have with us through email, customer support, or other communication channels.

Please note that this Privacy Policy does not apply to:

a. Third-Party Websites: Our platform and services may contain links to third-party websites, products, or services that are not owned or controlled by Hoodpay, LLC. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies and terms of use before providing any personal information or engaging with their services.

b. User-Generated Content: Some features of our platform and services may allow you to submit or share content, such as comments, messages, or other forms of user-generated content. This Privacy Policy does not apply to any information that you choose to share publicly or disclose to other users through these features. We encourage you to exercise caution when sharing personal information in public or semi-public areas of our platform.

c. Non-Personal Information: This Privacy Policy focuses on the collection and use of personal information, which is information that can be used to identify you or that can be linked to you as an individual. Non-personal information, such as aggregated or anonymized data, is not covered by this policy, as it cannot be used to identify you.

By using our platform and services, you acknowledge and agree to the terms of this Privacy Policy and consent to our collection, use, storage, and sharing of your personal information as described herein. If you do not agree with this Privacy Policy or any of its terms, please do not use our platform or services.

As a user of Hoodpay, LLC's platform and services, your relationship with us is defined by the terms and conditions outlined in our Platform Agreement and this Privacy Policy. By creating an account, accessing our platform, or using our services, you accept the terms of both the Platform Agreement and this Privacy Policy, and you agree to abide by the obligations and requirements set forth in these documents.

In our relationship with you, we act as a data controller, which means that we determine the purposes and means of processing your personal information. As a data controller, we are responsible for complying with applicable data protection laws and ensuring that your personal information is collected, used, stored, and shared in a manner consistent with these laws and our Privacy Policy.

Our primary responsibilities in our relationship with you include:

a. Providing our platform and services as described in our Platform Agreement and this Privacy Policy;

b. Safeguarding your personal information by implementing appropriate security measures and maintaining strict confidentiality;

c. Responding to your inquiries, requests, or concerns related to your personal information and privacy rights;

d. Complying with applicable data protection laws, regulations, and industry standards;

e. Notifying you of any changes to our Privacy Policy or other relevant policies and practices; and

f. Ensuring that our partners, contractors, and service providers adhere to the same privacy and data protection standards that we uphold.

We value your trust in our platform and services, and we are committed to maintaining a transparent, respectful, and secure relationship with you.

We collect information about you to provide, maintain, and improve our services, as well as for other purposes described in this Privacy Policy. The types of information we collect include:

a. Personal Information: We only collect your email address when you create an account or use our services. If you are invited to use our crypto onramp feature (converting credit/debit card transactions to cryptocurrency), we will then request additional personal information such as your name, phone number, address, date of birth, and government-issued identification (such as a driver's license or passport).

b. Financial Information: This includes your bank account information, credit or debit card information, cryptocurrency wallet addresses, transaction history, and other financial information necessary to facilitate transactions through our platform.

c. Business Information: If you are a merchant, we may collect information about your business, including your business name, address, tax identification number, and information about your products or services.

d. Verification Information: To comply with legal and regulatory requirements, we may collect information to verify your identity, such as images of your government-issued identification, proof of address, and other documents, but only if you use our crypto onramp feature.

e. Communication Information: We collect the content and metadata of your communications with us, such as messages, emails, and customer support inquiries.

In some instances, we may receive information about you from our partners or third-party service providers to help us provide or enhance our platform and services. This information is collected in accordance with their respective privacy policies and data protection practices. Some examples of the types of information we may receive from our partners include:

a. Identity Verification: If you use our crypto onramp service (credit/debit card to cryptocurrency), our partner may collect personal information, such as your name, address, date of birth, government-issued identification, and other necessary details for identity verification purposes. This information is then shared with us to help us comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.

b. Payment Processing: When you make a transaction using our platform, we may work with third-party payment processors or financial institutions to facilitate the transaction. These partners may share information with us, such as your transaction details, payment method, and billing information, to help us provide our services and maintain accurate records.

c. Analytics and Advertising: We may partner with third-party analytics and advertising providers to help us understand how users interact with our platform, measure the effectiveness of our marketing efforts, and deliver targeted ads or promotional content. These partners may share aggregated, non-personally identifiable information with us, such as user demographics, browsing patterns, and ad engagement metrics.

d. Integration Partners: If you choose to connect your Hoodpay account with other third-party services or platforms, we may receive information from these partners to facilitate the integration and enable seamless data sharing between our services.

We carefully select and work with partners who are committed to protecting your personal information and maintaining strong privacy and data protection standards. We only use the information collected from our partners for the purposes described in this Privacy Policy, and we ensure that appropriate safeguards are in place to protect your privacy rights and comply with applicable data protection laws.

When you use our platform, we automatically collect certain information to help us understand how you interact with our services, provide a better user experience, and improve our offerings. The types of information we automatically collect include:

a. IP Address: We collect your IP address to help us understand your general location, provide localized content, and detect and prevent fraudulent activities.

b. Device Information: We collect information about the device you use to access our platform, such as the device type, model, manufacturer, and unique device identifiers. This helps us optimize our services for different devices and troubleshoot technical issues.

c. Operating System and Browser Information: We collect information about your operating system and browser type to ensure compatibility with our platform and identify potential issues related to specific operating systems or browsers.

d. Usage Information: We collect information about your interactions with our services, including the pages you visit, features you use, and the duration of your sessions. This information helps us understand how our platform is being used, identify areas for improvement, and provide a more personalized experience.

e. Referral and Source Information: We may collect information about the website or source that referred you to our platform, such as search engine queries or referral links from other websites. This information helps us understand how users find our services and evaluate the effectiveness of our marketing efforts.

f. Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect and store information about your preferences, usage patterns, and interactions with our platform. This enables us to provide a more personalized experience, streamline your access to our services, and analyze the effectiveness of our marketing campaigns. You can control the use of cookies through your browser settings.

We use the information we collect for various purposes, including to

a. Provide Hoodpay Services: We use your information to process transactions, provide our platform and related services, and maintain your account. This enables us to offer a seamless user experience and ensure smooth functioning of our platform.

b. Service Communications: We use your information to send you service-related communications, such as notifications, updates, and security alerts. These communications help keep you informed about important changes and developments related to our services.

c. Customer Service: We use your information to provide customer support and respond to your inquiries or concerns. This allows us to address any issues you may encounter and improve the overall quality of our services.

d. Quality Control: We use your information to monitor and improve the quality of our services, as well as to identify and address technical issues. This helps us ensure that our platform continues to meet the needs and expectations of our users.

e. Research and Development: We use your information to develop new features, products, and services, and to enhance our existing offerings. By understanding how our users interact with our platform, we can identify opportunities for innovation and improvement.

f. Enhance Website Experience: We use your information to customize and improve your experience on our website and platform, including personalizing content, providing targeted advertisements, and recommending relevant products or services. This allows us to offer a more engaging and relevant user experience.

g. Facilitate Corporate Acquisitions, Mergers, or Transactions: We may use your information in connection with a potential or actual corporate acquisition, merger, or other transaction involving Hoodpay. This may involve sharing your information with potential acquirers or other relevant parties, subject to confidentiality agreements and applicable laws.

h. Engage in Marketing Activities: We may use your information to send you promotional materials, newsletters, and other marketing communications, subject to your consent where required by law. This helps us keep you informed about new features, products, and services that may be of interest to you.

i. Compliance and Legal Obligations: We may use your information to comply with legal and regulatory requirements, respond to lawful requests from government authorities, and protect our rights and interests in legal disputes or investigations.

j. Security and Fraud Prevention: We use your information to detect, prevent, and investigate fraudulent activities, security breaches, and other unauthorized use of our platform. This helps us maintain the security and integrity of our services for all users.

We may share your information with other users or customers as necessary to facilitate transactions and enable the smooth operation of our platform. The ways in which we share information with end users and customers include:

a. Transaction Details: When you engage in a transaction through our platform, we may share certain information with the other party involved in the transaction. For example, if you are a merchant, we may share your business information with users who wish to make a purchase from you. If you are a user, we may share your email address with the merchant you are transacting with. This information sharing is necessary for the successful completion of transactions and to resolve any disputes that may arise.

b. User-to-User Communication: We may facilitate communication between users and customers through features such as messaging or chat systems within our platform. In such cases, we may share your display name or username and any messages you send with the intended recipients.

c. Third-Party Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, and customer support. In these instances, we may share your information with these providers, but only to the extent necessary for them to perform their specific functions.

d. Compliance with Laws and Regulations: We may share your information with law enforcement or regulatory authorities if required to do so by law or if we believe that such disclosure is necessary to comply with legal obligations, protect our rights and interests, or ensure the safety of our users and customers.

e. Corporate Transactions: In the event of a corporate acquisition, merger, or other transaction involving Hoodpay, we may share your information with the relevant parties, subject to applicable laws and confidentiality agreements.

We are committed to protecting your privacy and will only share your information with end users and customers as described in this Privacy Policy, or with your explicit consent.

We are committed to protecting your privacy and maintaining the trust of our users and customers. As part of this commitment, we do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. The following clarifications outline our approach to sharing your information with third parties:

a. Service Providers: We may share your information with third-party service providers who perform specific functions on our behalf, such as payment processing, identity verification, and customer support. These providers are contractually obligated to use your information only for the purposes of fulfilling their specific functions and are required to implement appropriate security measures to protect your information.

b. Legal Requirements: We may disclose your information to third parties if we are required to do so by law or if we believe that such disclosure is necessary to comply with legal obligations, protect our rights and interests, or ensure the safety of our users and customers.

c. Corporate Transactions: In the event of a corporate acquisition, merger, or other transaction involving Hoodpay, we may share your information with the relevant parties, subject to applicable laws and confidentiality agreements.

d. Aggregated or De-Identified Information: We may share aggregated or de-identified information with third parties for research, analytics, or marketing purposes. This information does not directly identify you and cannot reasonably be used to identify you.

e. With Your Consent: We may share your information with third parties for other purposes if we have obtained your explicit consent to do so.

By limiting the sharing of your information with third parties in this manner, we aim to protect your privacy and ensure that your information is used only for the purposes described in this Privacy Policy.

Cookies are small text files that are stored on your computer or device when you visit a website. We use cookies and similar tracking technologies to improve the functionality and performance of our platform, enhance your user experience, and collect information about your use of our services. The following sections provide more information on the types of cookies we use and their purposes:

a. Essential Cookies: These cookies are necessary for the proper functioning of our platform and services. They enable you to navigate our website, use its features, and access secure areas, such as your account. Without these cookies, certain services and functionalities may not be available.

b. Performance and Analytics Cookies: These cookies collect information about how you use our platform, such as the pages you visit, the links you click, and the time you spend on our site. This information helps us understand how our platform is performing, identify areas for improvement, and optimize the user experience. These cookies do not collect personally identifiable information and are aggregated for analysis.

c. Functionality Cookies: These cookies remember your preferences and choices, such as your language, login information, and display settings, to provide a more personalized experience on our platform. They may also be used to enable certain features or functionalities that you request, such as remembering your items in a shopping cart or providing location-based services.

d. Advertising and Targeting Cookies: These cookies are used to deliver relevant advertisements and promotional content to you based on your interests, browsing history, and interactions with our platform. They may also be used to limit the number of times you see a particular advertisement or measure the effectiveness of our advertising campaigns.

By using our platform and services, you agree to our use of cookies as described in this Privacy Policy. If you prefer not to accept cookies, you can adjust your browser settings to manage or disable cookies. Please note that disabling cookies may affect the functionality of our platform and services, and some features may not work properly or be accessible without cookies.

For more information on how to manage or delete cookies, you can visit the following resources:

For Chrome: https://support.google.com/chrome/answer/95647

For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For Internet Explorer: https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

For Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Hoodpay is committed to protecting the privacy of children and complying with applicable laws and regulations, such as the Children's Online Privacy Protection Act (COPPA). Our platform and services are not intended for, designed to attract, or directed at children under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18 without obtaining verifiable parental consent, as required by law.

If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate parental consent, we will take prompt action to delete that information from our records. If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us at [email protected], and we will work with you to address the issue and delete any relevant information from our records.

We encourage parents and guardians to actively monitor their children's online activities and educate them about responsible use of personal information on the internet.

Under the California Consumer Privacy Act (CCPA), California residents have certain rights with respect to their personal information. This section outlines these rights and explains how you can exercise them:

a. Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting the personal information, and the categories of third parties with whom we share your personal information.

b. Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain exceptions provided by law.

c. Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information, so this right does not apply to our practices.

d. Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights. We will not deny you access to our services, charge you different prices, or provide a different level of quality of services as a result of you exercising your rights under the CCPA.

To exercise your rights under the CCPA, you may submit a verifiable consumer request to us by contacting us at [email protected] or using the contact information provided in this Privacy Policy. Please include your name, contact information, and a description of the specific right you are exercising.

We will need to verify your identity before processing your request. This may involve confirming your email address or asking for additional information to verify your identity. We will respond to your request within 45 days, unless we require additional time, in which case we will inform you of the extension.

Please note that we are only required to respond to two requests per individual within a 12-month period.

If you are a California resident and would like to designate an authorized agent to exercise your rights on your behalf, you may provide your agent with a written and signed permission to act on your behalf and submit your request to [email protected]. Your agent will need to provide proof of your permission and their own identity to verify the request.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights related to your personal information, please contact us at [email protected]. We will do our best to address your concerns and respond to your requests in a timely manner.

In the event that we need to update or modify our Privacy Policy, we will notify you of any changes by posting the updated policy on our website and indicating the effective date of the changes. We encourage you to review our Privacy Policy periodically to stay informed about our practices and your privacy rights.

If you have any suggestions or feedback about our privacy practices, we would appreciate hearing from you. Your input can help us improve our services and ensure that we continue to meet your expectations in terms of privacy and data protection.

We are committed to protecting the security of your personal information and have implemented various technical and organizational measures to help safeguard your data from unauthorized access, use, disclosure, alteration, or destruction. Some of these security measures include:

a. Data Encryption: We use encryption technologies, such as Secure Sockets Layer (SSL) and Transport Layer Security (TLS), to protect the transmission of your personal information over the internet. We also encrypt sensitive information, such as your financial data, when it is stored in our systems.

b. Access Controls: We restrict access to your personal information to authorized employees, contractors, and service providers who need the information to perform their job functions. These individuals are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these requirements.

c. Network Security: We employ firewalls, intrusion detection systems, and other network security measures to protect our systems and your information from unauthorized access, hacking, and other malicious activities.

d. Secure Development Practices: We follow industry-standard secure development practices to ensure that our platform, applications, and systems are built with security in mind from the ground up.

e. Security Training and Awareness: We provide regular security training to our employees and contractors to ensure they understand the importance of protecting your personal information and are aware of the latest threats and best practices for maintaining security.

f. Incident Response and Management: We have implemented an incident response plan to identify, respond to, and manage potential security incidents and breaches. This plan includes procedures for notifying affected users and regulatory authorities, as required by law.

Despite our efforts to implement these security safeguards, no system or transmission of data over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or store on our platform, and you do so at your own risk. If you have any questions or concerns about our security measures, please contact us at [email protected].

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods for your personal information may vary depending on the nature of the information, the purpose for which it was collected, and applicable laws and regulations.

Some examples of our retention practices include:

a. Account Information: We generally retain your account information for as long as your account remains active, and for a reasonable period thereafter to facilitate your access to our platform and services in case you decide to reactivate your account.

b. Transaction Information: We retain transaction records for a period required by applicable laws, regulations, and tax requirements, typically between 5 to 10 years. This information helps us comply with financial reporting requirements and allows us to resolve disputes or inquiries related to past transactions.

c. Communication Records: We retain records of our communications with you, such as customer support interactions and email correspondence, for a reasonable period to help us provide better service, improve our platform, and address any issues that may arise.

d. Marketing Preferences: If you have opted in to receive marketing communications from us, we retain your preferences and contact information for as long as you remain subscribed or until you request removal from our marketing list.

e. Legal and Regulatory Compliance: We may retain certain information for longer periods if required by law, regulations, or as necessary to comply with legal obligations, protect our rights and interests, or defend against legal claims.

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize the data, in accordance with our data retention and deletion policies and applicable laws.

Hoodpay, LLC is based in the United States, and our platform and services are primarily designed for users located in the United States. However, we may also provide access to our platform and services to users located outside of the United States. If you are accessing our platform or using our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate.

By using our platform and services, you acknowledge and consent to the transfer, processing, and storage of your personal information in countries outside of your country of residence, including the United States, which may have different data protection laws and standards than those in your country. We will take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including by implementing appropriate safeguards for cross-border data transfers.

For users located in the European Union, United Kingdom, or other regions with laws governing data collection and use that may differ from U.S. law, we comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws by implementing appropriate safeguards for the transfer of your personal information to the United States, such as by entering into Standard Contractual Clauses or using other legally approved mechanisms.

If you have any questions or concerns about the transfer, processing, and storage of your personal information outside of your country of residence, please contact us at [email protected].

If you have any questions, concerns, or comments about this Privacy Policy, our data protection practices, or if you would like to exercise any of your rights related to your personal information, please feel free to contact us using the information provided below. We are committed to addressing your concerns and providing prompt and informative responses to your inquiries.

Hoodpay, LLC

1309 Coffeen Avenue Ste 8393

Sheridan, WY 82801

United States

Email: [email protected]

When contacting us, please include your name, contact information, and a description of your request, question, or concern. Our team will make every effort to respond to your inquiry in a timely manner and work with you to resolve any issues or provide the information you need.

Your privacy is important to us, and we appreciate your trust in our commitment to safeguarding your personal information.