If you're experiencing issues with accepting cryptocurrency payments through our extended public key method, we strongly recommend importing your keys to https://electrum.org/ for a more fruitful experience.
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If you didn't receive payouts for a cryptocurrency through our extended public key method, your software wallet more than likely does not support the ability to view those funds.

Your funds are safe and are tied to your keys. Hoodpay does not own, provide, or generate keys for businesses.

Once you download Electrum, we strongly suggest importing your keys to access any previously lost coins.

Once you connect your seed phrase, you'll be set. You can continue to use Electrum for Bitcoin and Litecoin transactions.